Service & Support
When you buy office equipment from Digital MPS you get more than a box to open, you get an open mind. Our services are not confined to the customer service department. For us, service is a mentality. It means having the flexibility throughout our entire organisation to meet the individual needs of your organisation. We look at your office management needs from every possible angle to enable you to achieve maximum efficiency in your specific office environment. This holistic and adaptable approach also ensures that every device comes standard with a ‘human interface’ to get you up and running and stay that way.
DMPS philosophy is that your business and our services should go hand-in-hand. Our professional phone support and comprehensive web support are there for you, ensuring that you get a support solution tailor-made to your needs. And no matter how well things work, we believe that there is always room for improvement. Frequent checks as well as surveys on customer satisfaction help us to maintain our high standards of service and tailor them to suit your changing needs.
Our average response time is less than the industry goal of four hours. Our first time fix rate is approximately 98%. We have 100+ Service Support staff covering the UK.
Using industry leading software, we can remotely monitor the status of your equipment and can be alerted to any potential problems. We can also receive email updates on page count and toner requirements which allows us to take a proactive approach to managing your output devices.
DMPS knows that incorporating technology changes into your office is best achieved by designing and following a carefully prepared hardware and software training plan. Our dedicated CTO professionals are committed to ensuring that you know how to get the very most out of your DMPS equipment from day one. All our trainers are manufacturer trained on all our hardware and software products.
A Simple Solution To A Complex Problem
We have tailored plans to match your individual requirements and will not oversell features that are not needed for your organisation.
In our FREE, NO OBLIGATION, consultation we will:
- Assess your current print requirements
- Discuss future requirements
- Explain new technologies emerging in the market
- Demonstrate any inefficiencies in your systems
- Provide information on sustainability solutions